Documenting of Your Business Processes

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Busy desk with business person

If you want to grow your business you need to become good at understanding the processes and delegating out tasks. Many startups begin life with one CEO who does everything.

Once you become accustomed to managing every business task it becomes hard to let go of this habit and remove yourself from the process. However, as a CEO your main role is to lead and drive the business forward, this means like it or not you are going to need to delegate.

You are going to need to delegate.

The classic “Type-A” personality of a CEO wants everything done perfectly, just the way they did it. The only way to achieve this is to document all of your processes. Documenting processes can be done in various ways such as producing word documents with diagrams and pictures with the task requirements. Or another way would be to record a video of you doing the work by using screen-capture software. This is a very time-consuming process in the short-term, however by documenting all processes and job roles will make business growth much easier to achieve.

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Once you begin to recruit team members to fill roles you once completed yourself this will help them to get up to speed quickly and reduce the time you will have to spend training your staff. Not only that but it means if a staff member is ill or subsequently leaves there is minimal disruption to your business.

Processes that are documented reduce confusion and help to maintain consistency and quality in your business. Take a look at fast-food chains, coffee shop brands, and any large franchise type businesses and you’ll discover that their processes are very well-documented – and these industries are famous for consistency.

Knowledge management systems: –

Knowledge management systems, such as Confluence or SharePoint, zoho,, are designed to capture and store information and knowledge within an organisation. By using a knowledge management system, businesses can document their processes and make them accessible to all team members. Knowledge management systems also allow businesses to track changes or revisions to a process, making it easier to identify and address issues.

Collaboration tools

Collaboration tools, such as Google Docs or Microsoft Teams, are designed to facilitate communication and collaboration among team members. By using collaboration tools, businesses can document processes in real-time as well as update in real-time and ensure that all team members have access to the most up-to-date information. Collaboration tools can also be used to track changes or revisions to a process, making it easier to identify and address issues. Some include Asana, slack nation, trello, flowdoc, meetingtogo and many more. By having all the communication and workflow on one tool this offers a holistic approach to workflow and collaboration management.

In conclusion

There are many tools and technologies available to help businesses such as all the ones listed above, document their processes effectively. Accounting software, project management tools, process mapping software, collaboration tools, and knowledge management systems are just a few of the options available. By choosing the right technologies tools for their specific needs, businesses can streamline workflow and improve efficiency, and achieve long-term success. this will increase workflow process within your team a massive amount. In our experience its important to pick the one which is best suited for your e-commerce store and use this as a holistic approach moving forward. As e-commerce Accountants we can assist you in this. By helping you access your workflow and financials to help you pick the right tool. It also might be worth while exploring accounting tools and API’s which link into he major e-commerce softwares to use as a management tool as well. Most accounting softwares like Xero have API’s packages which link into or have bespoke tools for you to use.


So as a way of keeping your business working efficiently as to allow you to build and sustain future growth, maybe it’s time to document your processAs more opportunities present themselves for e-commerce businesses, it is important to ensure other important factors are not overlooked. Accounting admin, bookkeeping, and payroll are all essential to ensure the smooth running of a business, but don’t let that hold you back. At Unicorn Accounting, we provide a range of accounting services to support your business. For more information, get in touch.


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Breakout E-commerce accountants and Xero specialists to supercharge your UK online business growth.